we want to ensure the best customer satisfaction; we have compiled this list of popular questions to address your concerns. If you have questions that are not addressed on this page, please feel free to contact our customer service team who will do their best to provide you with the answers for your concerns.

What are your payment options?

We accept MasterCard, Visa, American Express, and Discover (debit or credit cards). We do not accept CODs or cash.

For International Customers: We do not accept wire transfers or bank drafts for international orders. International transactions between HQP or any of its affiliates and an individual or commercial enterprise in any country that is not listed as an approved shipping destination under “ship to country” on our checkout page must pay with a “Certified Bank Issued Check.” Once funds have been secured from issuing bank the transaction will be processed. See International Shipping for more details.

Can I place an order over the phone?

No, please use online option through www.hqp.no  or e-mail order customerservice@hqp.no

How safe is it to order online?

We provide you with secure servers such as eTrust and Safe to Shop certificates to make certain that you have a safe shopping experience; rest assured because your information will always remain confidential. Please see our Privacy Policy for more information.

Do you offer any shipping deals?

Yes. We offer all orders over NOK 499 free shipping. 

How long will it take to get my order?

Depending on your shipping address, it can take anywhere from 1 to 7 business days before you get your order.

How can I track my order?

We provide tracking numbers as well as delivery confirmation on all orders, and after your order ships, you will receive an email with your tracking number. If you do not receive this email, contact us on our customer service line.

Do you ship to other countries?

Yes! We use available options and international known transport companies.

Is your coffee gourmet quality?

We offer 100% high-grown Arabica varietals from locations all over the world. Each gourmet coffee is inspected and certified according to specific standards of each region to be qualified as “gourmet coffee.”

What is HQP’s exchange policy?

If you are not satisfied with your purchase and would like to exchange it, contact us within 15 days of receiving the item, and ship it back to us. You will receive an exchange less the charges incurred, as well as the price difference of the exchanged product if any.

Are shipping costs refundable?

Shipping is seen as part of the transaction and not part of the product; for this reason, shipping costs are non-refundable. However, if a product is damaged or defective, we will refund the original shipping charge and send you a new product.
See our Return & Exchange Policy for detailed information.

Do you offer free samples?

Not always, but we occasionally have a free sample promotion.

How do I unsubscribe from your mailing list?

It’s really easy. At the bottom of every newsletter there’s an unsubscribe link that will take you off the mailing list.